Refund policy

Ultra Botanica Wholesale Return & Refund Policy

Effective Date: June 2025

At Ultra Botanica, we are committed to your satisfaction. We proudly offer a no-questions-asked return and refund policy for our wholesale partners — because we believe in making things right, simply and fairly.

1. Our Guarantee

If you’re not fully satisfied with any product — for any reason — just let us know. We’ll issue a full refund, store credit, or replacement, based on your preference.

2. Return Process

- Your business name
- Order number
- Preferred resolution (refund, credit, or replacement)
  
  Email support@ultrabotanica.com with:
We’ll provide a Return Authorization (RA) and a prepaid shipping label if a return is needed.

3. Product Return Expectations

While we don’t require detailed explanations, we do ask that products be returned when feasible. This helps us improve quality control and regulatory compliance.
Returns should be sent back within 14 business days of receiving the RA.

4. Timeframe

Return requests must be made within 30 days of receiving your order.

5. Shipping Costs

Ultra Botanica covers the cost of return shipping on all approved returns for domestic orders. International orders need to be shipped at your cost.

6. Exceptions

There are no restrictions based on product condition — even opened or partially used products may be returned.

7. Contact Us

Have questions or need help? Our support team is here for you.

📧 support@ultrabotanica.com

📞 (405) 694-4175